Students may be required to submit an image as part of their assessment. 

If they have used their phone to capture and image, they may submit a file with a file extension of .HEIC which may not be recognised by a desktop or laptop computer.

A HEIC file is a high efficiency image file format (this is an Apple file format) which came into usage with Apple iOS11 and macOS High Sierra in 2017. While aMicrosoft photos application is capable of opening these files, the required add on needed to open isn't installed by default on most machines.

You will need to download the required codec (a decoder for the file format), to allow you to open the file format via the photos app.

To do this, double click on the file. This will open up the Microsoft photo app as can be seen in the below image.

Click Download codecs at Microsoft Store to download the  required codec.

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