Try the following steps if you have issues launching Zoom.

Update the Zoom application:


From the app on your computer:

  1. With app open, click the Profile Icon in the top right of the app

  2. Click Check for Updates

  3. If updates are available click Install Updates


From the web:


  1. Open https://zoom.us/download 

  2. Click Download on relevant software version



Review Sign In:


From the app on your computer:

  1. Sign out of your Zoom account on your device

  2. Click the Profile Icon in the top right of the app

  3. Click Sign Out

  4. Open the app again 

  5. Click Sign In with SSO

  6. Login with your MTU staff number MSNumber@mtu.ie (eg. MS0012345@mtu.ie) and password and confirm your identity via MFA.

From the web:

  1. Sign out of your Zoom account

  2. Click the Profile Icon in the top right of the screen

  3. Click Sign Out

  4. In your browser open https://telcit.zoom.us/ 

  5. Click Sign In

  6. On the MTU SSO login page, click sign in with SSO

  7. If you have signed into Canvas, you will be signed into Zoom.

  8. If you have not signed into Canvas you will need to login with your MTU staff number MSNumber@mtu.ie (eg. MS0012345@mtu.ie) and password and confirm your identity via MFA.



Network and Browser Review:


Network:

  1. Open your internet browser

  2. Go to https://www.speedtest.net/ 

  3. Click Go

    1. Review your results

    2. Ping ms (latency) ideally should be <100 ms

    3. Anything <50 ms is really good

    4. If speeds are too low you will experience disruption in calls

    5. If possible switch to a wired network and test again


Browser:

  1. Check if the issue is also occurring on another browser

  2. Clear cache and cookies for your browser

    1. Firefox

    2. Edge

    3. Chrome

    4. Safari

  3. Once complete close out your browser and launch again