If, in Canvas, you are seeing the error User does not exist: <email address> or User <email address> does not exist or does not belong to this account. Error Code 1001 one of the reasons may be because your account email address is associated with a basic Zoom account.

To log into Zoom to get an MTU Instructor license for Zoom, complete the following steps:


  1. Click the profile image on the top right of your basic account and click Sign Out to sign out of your basic Zoom account.
  2. Go to https://telcit.zoom.us and click Sign in. This may take you straight to the MTU login page, in which case you can add your MTU staff number MSNumber@mtu.ie (eg. MS0012345@mtu.ie) and password and confirm your identity via MFA. This is the same as when you log onto your email address and other Microsoft products.
    3. or

  3. You may be prompted to log in with a Zoom form. Click Sign In with SSO. Enter telcit in the Company Domain field and click Continue. This takes you to the MTU login page.
  4. You may be asked to confirm your email address. Click Confirm your email address.
  5. When you receive the confirmation email, click Switch to the new account.
  6. On the next screen, click I Acknowledge and Switch. 
Now your Zoom account will be associated with the CIT account. When you go back to your Canvas course and reload Zoom, you'll now be able to schedule meetings and view upcoming and past meetings.